Returns & Exchanges

At Old Hall Farm, we take pride in the quality of our fresh produce and artisanal goods. If you are not entirely satisfied with your purchase, we are committed to resolving the issue through a replacement or refund in accordance with food safety regulations.

Return Process

• 1.
  Contact Our Team

  Please notify us via email or phone within 24 hours of receiving your order if there are any issues with perishable items or damaged goods.

• 2.
  Provide Proof of Purchase

  Include your order number and clear photographs of the product and packaging to help our farm team assess the quality concern.

• 3.
  Storage and Handling

  Ensure that any perishable items are kept refrigerated or stored according to the label instructions while we process your return request.

• 4.
  Resolution

  Once approved, we will issue a full refund to your original payment method or arrange for a fresh replacement to be delivered with our next available farm dispatch.